NICE Announces Closing of inContact Acquisition
NICE & inContact to provide the market’s only integrated, analytics-driven contact center and WFO suite in the cloud
Paramus, New Jersey, November 14, 2016 – NICE (Nasdaq:NICE)
announced that the acquisition of inContact (Nasdaq:SAAS) closed today. This game-changing deal brings together two market
leaders in contact center applications and contact center cloud, offering the market’s first truly integrated contact center
platform with an advanced analytics-driven workforce optimization (WFO) suite in the cloud.
The new offering will enable organizations to create the “Experience
Center,” adapting interactions routing in real time according to employee and customer personas, and understanding customer
intent across the omni-channel journey. Such an approach allows organizations to understand the timely needs of each individual
customer, anticipate them, and then best respond to them by utilizing the best channel that optimizes both customer preferences,
as well as the nature of the specific situation.
The deployment of a truly integrated suite of solutions in a
cloud environment empowers those organizations to best understand
their customers, and take the right action to connect them to
the right resource at the right time through the right channel for the best, most efficient customer experience possible. Until
now, companies have faced significant challenges in providing a truly integrated, suite-based, omni-channel customer experience.
This is due to the investment in legacy infrastructure and the subsequent need to deploy disjointed applications. As companies
invest in a cloud infrastructure, they now have a unique opportunity to drive a wholesale replacement of existing applications,
and will eventually eliminate the legacy and enable adoption of integrated solutions.
The acquisition marks the first time that one vendor offers both
contact center cloud infrastructure as well as the full range of WFO applications and analytics, providing a seamless integrated
environment for all companies, regardless of size or industry.
“The successful completion of this acquisition is a major
milestone for NICE, inContact, as well as the entire market,” said Barak Eilam, CEO of NICE. “This agreement is an
important element of our strategic vision to provide the market a true end-to-end contact center cloud offering and positions our
company as the clear leader in the Contact Center as a Service (CCaaS) industry. Organizations of all sizes can now transition
their traditional contact centers to ‘Experience Centers.’”
“The inContact team and I are excited to join NICE. We
recognize the unique opportunity that joining NICE presents for our customers, our market, and our company,” said Paul Jarman,
CEO of inContact. “Coupling our technology, experience in the cloud and talented team with a market leader with such a strong
position in terms of technology, deep industry expertise and customer base, will pay great dividends for both enterprises and SMBs
that are looking to have the best tools available with maximum flexibility and value.”
In connection with the acquisition, notice is hereby given
to holders of inContact’s 2.50% convertible senior notes due 2022 (the “Notes”), pursuant to the indenture
governing the Notes (as supplemented, the “Indenture”), notifying holders that as a result of the completion of
the acquisition and the termination of trading of inContact common stock on The NASDAQ Capital Market, a “Fundamental
Change” and a “Make-Whole Fundamental Change,” each as defined in the Indenture, has occurred effective as
of November 14, 2016.
NICE (Nasdaq:NICE) is the worldwide leading provider of both
cloud and on-premise enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
inContact (Nasdaq:SAAS) is the cloud contact center software
leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals.
inContact continuously innovates in the cloud and is