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|inContact Recognizes Customer Service Leaders with Annual Mojo Awards at User Conference|
"Our customers' ability to creatively utilize and leverage our powerful cloud technology allows them to transform the customer experience and deliver legendary customer journeys," noted
The 2016 Mojo Award winners were honored on
The 2016 Mojo Award winners by category are:
Best Customer Experience
This contact center provides strategic value to their organization by positively impacting its business through innovative use of technologies.
Best Workforce Optimization
This award recognizes the contact center that leverages its Workforce Optimization program and processes to drive agent satisfaction, quality management and utilizes Voice of the Customer data in new ways.
Contact Center Rookie of the Year
This award recognizes a fast-starting contact center that has achieved positive, measurable results in its first year after implementing inContact.
Contact Center Leader of the Year – Awarded to an individual
This award recognizes a contact center industry leader and visionary whose achievements and passion infuse the workforce and who exemplifies inContact best practices.
Concluded Jarman, "Our 2016 Mojo Award winners represent true leadership in the contact center marketplace. We are proud of their significant achievements and the example they have set by putting customers at the heart of their businesses."
inContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by
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SOURCE inContact, Inc.
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